Rooms Reservation Agent - German Speaker
Department
Sales
Location - Workplace type
Thessaloniki - On site
Employment type
Temporary
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose, not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings almost annually, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Your main purpose
Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System
Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management
Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems
Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications
Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy
Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards
What will you bring?
Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry
Fluency in German and English
A degree or diploma in Tourism or Hospitality is beneficial
Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous
Excellent verbal and written communication abilities, particularly in customer-facing scenarios
Flexible and adaptable
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.
Private health insurance
Flexible working model